Montefortuna Spirits has the following Customer Service Channels:
Live Chat
From Monday to Sunday (10AM CET – 6PM CET)
Phone Support | +34 910 744 842
From Monday to Sunday (10AM CET – 6PM CET)
Email Support | hello@montefortunaspirits.com
From Monday to Sunday (10AM CET – 6PM CET)
FAQ
Who is Montefortuna
Montefortuna Spirits has started as part of the Montefortuna group, known by Montefortuna Cigars the most reputable Swiss Cuban cigar stores and online commerce experts in order to provide Cuban Cigar aficionados the best smokes and hardest to find Habanos, at the best prices.
We have been in the Cuban cigar business for over 35 years and due to our extensive network we are able to provide you with the best Cuban cigars, the most limited Cuban cigars in optimal state and straight to your doorstep.
Is it safe to buy online?
Yes, it is. All of the payment transactions are fully encrypted and your information never leaves the bank.
How long does it take to process and ship my order?
Normally orders take between 24-48 hrs to ship. Sometimes it can take more if there is a weekend in between (we can’t ship during the weekends). Sometimes it might take longer if we have a huge order backlog.
My tracking is not updating, why?
We ship using different providers: Swiss Post, Spanish Post and UPS. The Swiss Post and UPS tracking system works perfectly and will give you super detailed tracking updates.
However, if your shipment comes from Correos Spain, the tracking won’t show updates until the parcel is delivered. That doesn’t mean the package is not moving. You will receive it without any problems! Unfortunately this is something we can’t control and we are always in contact with Correos Spain to find out as much as possible about updates during transit
When can I apply the delivery guarantee
Guaranteed Delivery is a policy that we apply in order to protect our customers from massive delays, returns and seizures. This policy will apply when the tracking system confirms that the package hasn’t been delivered, has been seized or delayed. The Guaranteed delivery policy is activated after 45 business days have passed from shipping day.
Our solution includes express re-shipment and refund.
Where are you based?
We are based in Madrid, Spain.
How can you pay for your spirits?
- Visa
- Mastercard
- Amex
- Union Pay
- More options coming soon, let us know your prefered ones
What are our contact details?
Digital Outsourcing SL
Calle Valportillo Primera 528108, AlcobendasSpainhello@montefortunaspirits.com
How can I contact you?
Phone: +34 919 049 181
Email: hello@montefortunaspirits.com
Livechat: On site
What are the opening hours for support
Phone support is available from Monday to Sunday from 10:00 am to 19:00 pm GMT
Livechat and email are available 24 hours
